Priavcy and Safeguarding Policy
Your Privacy and Saftery matters to us
Hekima Bridge CIC is committed to protecting your personal data, respecting confidentiality, and safeguarding the wellbeing of all individuals who contact or use our services.
This policy explains how we collect, use, store, and protect personal information in line with UK GDPR, the Data Protection Act 2018, and safeguarding best practice.
Data We Collect
When you contact Hekima Bridge CIC via our website, email, or contact form, we may collect:
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Name
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Email address
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Telephone number
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Details shared within your enquiry
We only collect information that is necessary and proportionate to respond to your enquiry or provide appropriate support.
Lawful Basis for Processing (UK GDPR):
We process personal data under the following lawful bases:
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Consent – where you give clear permission for us to contact you
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Legitimate Interest – to respond to enquiries and provide information about our services
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Vital Interests – where there is a serious concern for safety or wellbeing
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Legal Obligation – where disclosure is required by law or safeguarding duties
How We Use Your Information
Your information is used to:
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Respond to enquiries
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Offer support or signposting
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Communicate regarding services, referrals, or appointments
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Maintain safeguarding and duty of care
We do not use your data for marketing without explicit consent.
Data Sharing
We will not share your personal data with third parties unless:
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You have given explicit consent
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There is a safeguarding concern involving risk of harm
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We are legally required to do so (e.g. safeguarding, court order)
Any data shared will be limited to what is necessary and relevant.
Data Storage & Retention
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Data is stored securely with restricted access
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Information is retained only for as long as necessary
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Data is deleted or anonymised in line with our data retention policy
Your Rights (UK GDPR)
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data (where applicable)
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Withdraw consent at any time
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Raise a concern with the Information Commissioner’s Office (ICO)
📍 ICO Website: www.ico.org.uk
Safeguarding Statement
Hekima Bridge CIC works with adults who may be vulnerable due to substance dependency, mental health challenges, or complex life circumstances.
We operate in line with:
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Care Act 2014
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Local safeguarding adult procedures
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NHS and local authority safeguarding guidance
If information shared with us suggests that you or another person is at risk of harm, we may need to share relevant information with safeguarding partners or emergency services. Wherever possible, this will be done openly, proportionately, and with your knowledge, prioritising safety and wellbeing.
Important Notice
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Our contact form is not monitored 24/7
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It is not an emergency service
If you are in immediate danger:
📞 Call 999
For urgent mental health support:
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Contact your GP
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Call NHS 111
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Access local crisis services
Consent
By submitting a contact form or contacting Hekima Bridge CIC, you confirm that you have read and understood this notice and consent to the processing of your information as outlined above.
What Are Cookies?
Cookies are small text files placed on your device to help websites function properly, improve user experience, and collect anonymous usage information.
How We Use Cookies
Hekima Bridge CIC uses cookies to:
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Ensure the website functions correctly
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Improve accessibility and performance
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Understand how visitors use our website (anonymised data)
We do not use cookies to track individuals or collect sensitive personal data.
Types of Cookies We Use
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Essential cookies – required for the website to function
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Analytics cookies – help us understand website usage (anonymous)
Managing Cookies
You can choose to accept or reject non-essential cookies via the cookie banner when visiting our website.
You can also manage or delete cookies through your browser settings at any time.
Consent
By continuing to use our website after accepting cookies, you consent to the use of cookies in line with this notice.
Contact
If you have any questions about privacy, data protection, or safeguarding, please contact: